WorkFlow & WorkPoint
Incorporated within the systems is the ability, via the Java messaging service (JMS), to initiate workflow processes for almost any database process or procedure. For example, the provisioning process at the CSR level and the system's ability to manage the provisioning process once the order has been committed. The data model allows organisations to define specific workflow processes for as many items as may be needed and, once set up at the implementation stage, are then maintained throughout the use of the system.
In day-to-day operations, CSR's and back office provisioning personnel need to gather information about pending provisioning orders as quickly and easily as possible, and manipulate events and dates in order to meet new circumstances as they occur. This is enabled by allowing CSRs and provisioning personnel to gather this information using a fully configurable graphical user interface. It follows that the key concept to the management of workflow processes is the WorkPoint.
By using our Workflow & WorkPoint engines during the provisioning process the status of all transactions can be traced and the WorkPoint determined at any time.