Our relationship with our customers
Type of solution and implementation model by Zygo
Platform & Architecture
Configurability
Integration methods
Scalability
Usage processing
Invoice processing
Payment methods
Customer Service Representative (CSR) interfaces
Interfaces available to the customer's clients
Reseller & Dealer interfaces
Reporting
International-
isation & localisation
The process
Time to market
Implementation team
Post- implementation
Summary

Service

Our Service modules accommodate the following services: Wire Line, GSM, GPRS, DAMPS, NMT, TDMA, CDMA (incl. 2000 1X), UMTS, ISP, VoIP, Backbone Data Transmission, CATV, Utilities, etc.

These modules support the relevant services and products subscribed to, driving the Customer Care and Charging (tarrifing) suites, storing charges, tariffs and discounts which can be applicable for the service during the whole life cycle.

The Multiple Service modules provided, give an easy-to-use/easy-to-add capability to a customer, based on the following design module features, such as:

  • Object oriented structure;
  • Contract level;
  • VAS level;
  • Connection object;
  • GPRS support.

Customer Care
Service
Charges
Rating Engine
Ledgers
Stock
Online web-based Billing
Self-Care web interface for clients
ASP modules
Self-Care web interface for dealers
Interconnect
Roaming
Mediation
Workflow & Workpoint
Integration
GUI
Performance and Scalability
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