Our relationship with our customers
Type of solution and implementation model by Zygo
Platform & Architecture
Configurability
Integration methods
Scalability
Usage processing
Invoice processing
Payment methods
Customer Service Representative (CSR) interfaces
Interfaces available to the customer's clients
Reseller & Dealer interfaces
Reporting
International-
isation & localisation
The process
Time to market
Implementation team
Post- implementation
Summary

Self-Care web interface for clients

Depending on the level of authority delegated to the customer's clients, the Self-Care suite of programs enable the clients to look after their own affairs — for example adding/removing subscribers, altering their internal billing hierarchy, changing rate plans, ordering stock, etc — thereby lessening the burden on the Customer Care departments with the attendant benefits of improving clients' commitment and minimising churn.

Customer Care
Service
Charges
Rating Engine
Ledgers
Stock
Online web-based Billing
Self-Care web interface for clients
ASP modules
Self-Care web interface for dealers
Interconnect
Roaming
Mediation
Workflow & Workpoint
Integration
GUI
Performance and Scalability
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