Our relationship with our customers
Type of solution and implementation model by Zygo
Platform & Architecture
Configurability
Integration methods
Scalability
Usage processing
Invoice processing
Payment methods
Customer Service Representative (CSR) interfaces
Interfaces available to the customer's clients
Reseller & Dealer interfaces
Reporting
International-
isation & localisation
The process
Time to market
Implementation team
Post- implementation
Summary

The following table lists terms, acronyms and abbreviations that could be used in this document.

Term, Acronym or
Abbreviation
Description
APIApplication Programming Interface An API is a clearly defined method used by programmers to make requests of a computer operating system or another application. In the Java™ programming language, the API is a set of standard runtime libraries that allow access to the resources of a host computer.
ARPUAverage Revenue Per User
ASPApplication Service Provider An ASP deploys, hosts and manages access to a packaged application to multiple parties from a centrally managed facility. The applications are delivered over networks on a subscription basis.
AWTAbstract Window Toolkit Provides the Java GUI. Contained in the java.awt package. (A package is a collection of importable classes.)
CACredit Advantage. This is a credit reference-checking bureau.
CCCustomer Care Functions within the telecommunications operation map which interact with the actual customer including sales, order handling, problem handling, customer QoS management and invoicing and collection of payments.
CDRCall Detail Record Computer record containing data unique to a specific call. (This information is processed as a unit and contains such details as originating switch, terminating switch, call length and time of day.) (2) Processing of call-specific information — start time, elapsed time, number dialled, date, and other pertinent customer data — to provide call detail reports and invoices.
CORBACommon Object Request Broker Architecture is an enterprise software architecture designed to allow disparate applications on different operating systems to operate together, transparently to the client software.
CSPCarriage Service Provider means as per section 7 of the Telecommunications Act 1997.
CSP IDCSP ID means an identification code allocated to a CSP.
CSRCustomer Service Representatives answer consumer questions and resolve customer problems.
CustomerCustomer means a person to whom an MSN is Issued.
EJBEnterprise Java Beans is a component architecture for the development and deployment of object-oriented, distributed, enterprise-level applications. Applications written using the Enterprise JavaBeans architecture are scalable, transactional, multi-user and secure.
ESNElectronic Serial Number The unique identification number embedded in a wireless phone by the manufacturer.
FWAn abbreviation for "framework" that is used wherever appropriate.
GPRSGeneral Packet Radio System A means of delivering a packet-based data network to mobile handsets using a GSM network.
GSMGlobal System for Mobile communication is a digital mobile telephone system that uses a variation of time division multiple access.
GUIGraphic User Interface A graphic based interface between a "user" and a computer.
HLRHome Location Register Database in a cellular network that contains subscriber information; used in handing off calls to networks outside the subscriber's local area (roaming).
HTMLHyper Text Markup Language The standard mark-up language used for documents on the World Wide Web.
INIntelligent Network An architecture defined in the ITU-T Q12xx recommendations which supports the provision of value-added services in a communications network environment through the use of off-switch logic initiated via a Service Control Point.
ITUInternational Telecommunications Union The ITU is an agency under the United Nations charged to define standards for international telecommunications. The ITU is the parent organ for ITU-T (formerly CCITT) and ITU-R (formerly CCIR).
JAINJava Advanced Intelligent Network Integrated network application programming interfaces for the Java platform.
MDNMobile Directory Number A 10-digit directory number used to call a wireless phone.
MMSMultimedia Message Service
Mobile CarrierMobile Carrier means a carrier that operates a mobile network.
Mobile NetworkMobile Network means the facilities operated by a carrier for the purposes of providing public mobile telecommunications services.
MSCMobile Switching Center A switch that provides stored program control for wireless call processing. Identifies the switching office that processes the cellular call.
MSNMobile Service Number means a number, other than an analogue AMPS number, that has been allocated under the Numbering Plan to a CSP for the provision of a PMTS. Although all allocated MSNs used for a PMTS are portable, the customer can port only those numbers issued to the customer.
Network Network means a carrier's or CSP's system, or series of systems that carries, or is capable of carrying, communications by means of guided or unguided electromagnetic energy.
Network ProviderNetwork Provider means an OASD, a TrSD or a PSD.
OSAOpen Service Architecture, Open Service Access
ParlayAn application programming interface created by the adoption by the JAIN community of the Parlay API for use by service providers outside the telco-trusted domain or value-added service providers with the telco domain.
PPAPrepaid Application
Public Mobile
Telecom-
munications
Service
Public Switched Telephone Network
PSTNPublic Mobile Telecommunications Service has the meaning given by the Act.
QoSQuality of Service refers to the measure of service quality provided to the user.
RDBMSRelational Data Base Management System
ROIReturn Of Investment
RTBSReal-time Billing System
RTREReal-time Rating Engine
SCFService Capability Function
SCPService Control Point A computer database that holds information on IN services and subscribers and is separated from the switch, making it easier to introduce new services on the network.
SCSService Capability Server
Service OrderThe command sent to the network to action changes to the services available as part of the subscription. Typical examples are service orders to connect, disconnect, bar, unbar, and so on.
SGSNServing GPRS Support Node A serving GPRS support node (SGSN) is responsible for the delivery of data packets from and to the mobile stations within its geographical service area.
SIMSubscriber Identity Module The means to identify a subscription. The SIM number is a 19 or 20 digit number always beginning '89', followed by some manufacturers' codes, a unique serial number, and check digits. Details of the subscription are held on the handset using a SIM card — a smart chip — which can be moved between different handsets if required. Also on the SIM card is the IMSI number.
SLAService Level Agreement An agreement between a service provider and a customer's company, guaranteeing a certain level of service.
SMSShort Message Service A service in GSM mobile networks allowing the transmission of short text messages (<160 characters) between mobile stations using a store-and-forward principle.
SSLSecure Sockets Layer
SSPService Switching Point A switch that can recognise IN calls and route and connect them under the direction of an SCP.
Standard Hours
of Operation
Standard Hours of Operation means 8 a.m. to 8 p.m. (Standard Time) from Monday to Friday, and 10 a.m. to 6 p.m. (Standard Time) on Saturday, unless otherwise agreed between CSPs on a bilateral basis.
SubscriptionA contract between a subscriber and the network. The person(s) to whom services are provided. May also be referred to as the handset.
SwingThe Java Swing package of classes is used to create GUI components for applets and applications.
TariffThe set of rules defined to price the airtime used by the subscription.
TCP/IPTransmission Control Protocol/Internet Protocol
UIUser Interface
VASValue Added Service A service provided by a network that exceeds merely transporting user-originated information, such as message storage for later delivery, code conversion, electronic mail, etc.
VisiBroker™A CORBA-compliant object request broker that provides an environment for the development, deployment, and management of complex, distributed applications written in C++ or Java.
VLRVisiting Location Register
WebLogicUser modeling and workflow environment for BEA WebLogic Collaborate.
XMLExtensible Markup Language is a flexible way to create common information formats and share both the format and the data on the World Wide Web, corporate intranets, and elsewhere.
XSLXML stylesheet for formatting XML documents.

Customer Care
Service
Charges
Rating Engine
Ledgers
Stock
Online web-based Billing
Self-Care web interface for clients
ASP modules
Self-Care web interface for dealers
Interconnect
Roaming
Mediation
Workflow & Workpoint
Integration
GUI
Performance and Scalability
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