The Customer Care modules are focused on delivery of various features that are aimed to provide total control of the client, designed to retain existing clients and convert new client leads.
To create the required optimum structure for Customer Relationships Management, the modules provide such product capabilities as:
To summarise, Customer Care is a module controlling a whole spectrum of functions relevant to a customer, from lead stage to account termination, including account registration, deactivation, etc.
- N-tier customer billing and comprehensive discount and payment structures;
- N-tier organisation structure;
- Multi-address system;
- Preferred customer currency and language.