Our relationship with our customers
Type of solution and implementation model by Zygo
Platform & Architecture
Configurability
Integration methods
Scalability
Usage processing
Invoice processing
Payment methods
Customer Service Representative (CSR) interfaces
Interfaces available to the customer's clients
Reseller & Dealer interfaces
Reporting
International-
isation & localisation
The process
Time to market
Implementation team
Post- implementation
Summary

Customer Care

The Customer Care modules are focused on delivery of various features that are aimed to provide total control of the client, designed to retain existing clients and convert new client leads.

To create the required optimum structure for Customer Relationships Management, the modules provide such product capabilities as:

  • N-tier customer billing and comprehensive discount and payment structures;
  • N-tier organisation structure;
  • Multi-address system;
  • Preferred customer currency and language.
To summarise, Customer Care is a module controlling a whole spectrum of functions relevant to a customer, from lead stage to account termination, including account registration, deactivation, etc.

Customer Care
Service
Charges
Rating Engine
Ledgers
Stock
Online web-based Billing
Self-Care web interface for clients
ASP modules
Self-Care web interface for dealers
Interconnect
Roaming
Mediation
Workflow & Workpoint
Integration
GUI
Performance and Scalability
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